Overview
Cancellation
Buyer can cancel a purchase in case they make a wrong selection or make a mistake. In that case please do it as soon as possible. Especially for items which have free shipping, once shipped, after cancellation, refund will be minus the shipping charges incurred. The buyer would have to make sure the item returns back to source. The refund will happen only after we get the item back in an undamaged form. In case you want to cancel, please email or watsap immediately so that I know not to ship. The refund will happen in a 5-7 days depending on the payment gateway policies.
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original/similar packaging. The reason for this is to prevent breakage on its return journey.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-7 days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {regainartntoolsATgmail.com}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
Many items in this shop especially old collectibles are unique and just one piece maybe available. If it is unique it will be mentioned in the description. In such cases exchange may not be possible.
Shipping returns
To return your product, you should mail your product to: Second Floor, House Num – 25, Jaswant Lal Park, Near Cadila Bridge Underpass, Ghodasar, Ahmedabad 380050, Gujarat.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We will receive your returned item subject to it being not damaged or abused.
Need help?
Contact me at ‘regainartntools ATgmail.com’ (remove spaces) for questions related to refunds and returns.